Terms and Conditions

TERMS & CONDITIONS

Into The Sunshine (South Africa)
Last updated: September 2025

 

These Terms and Conditions (“Terms”) apply to all services rendered by Into The Sunshine (South Africa), hereinafter referred to as “the Tour Broker”, “we”, “us” or “our”. By accepting a quotation, paying any fee, or confirming a booking electronically via our systems (including but not limited to Lato), the Client confirms that they have read, understood and accepted these Terms in full.

 

1. DEFINITIONS

  • Client: Any person requesting our services, whether on behalf of themselves or third parties.

  • Tour Broker: Into The Sunshine (South Africa).

  • Principal / Supplier: Any third-party supplier including but not limited to accommodation providers, activity operators, transport providers, guides and other service providers.

  • Design Fee: The non-refundable professional travel design and consulting fee.

  • Travel Price: The total price of the travel services excluding the Design Fee.

  • Booking: The formal reservation of services with third-party suppliers.

  • Electronic Acceptance: Confirmation via Lato or any similar digital booking platform.

2. ROLE OF INTO THE SUNSHINE

Into The Sunshine acts solely as a tour broker and intermediary. We design itineraries, source availability and facilitate bookings with third-party suppliers. We do not operate transport services, accommodation, activities or flights ourselves.

All services are rendered as an agent for and on behalf of the relevant suppliers. The contract for the actual travel services is concluded directly between the Client and each supplier.

 

3. DESIGN & CONSULTING FEE (NON-REFUNDABLE)

3.1 Upon engagement of Into The Sunshine, a professional Design & Consulting Fee becomes immediately payable.

3.2 This fee covers, inter alia:

  • Travel concept creation

  • Itinerary design

  • Availability checks

  • Supplier sourcing

  • Quotation management

  • Professional consultation

3.3 The Design Fee is strictly non-refundable under all circumstances once any work has commenced, including but not limited to where the Client:

  • Decides not to proceed with the booking

  • Changes travel plans

  • Fails to secure financing

  • Experiences personal, financial or medical circumstances

3.4 The Design Fee shall only be refunded if:

  • Into The Sunshine, at its sole discretion, refuses to proceed with the project; or

  • It is objectively impossible to construct any feasible itinerary due solely to external availability constraints.

3.5 Payment of the Design Fee constitutes the formation of a binding professional service agreement between the Client and Into The Sunshine.


4. QUOTATIONS, CONFIRMATIONS & BOOKINGS

4.1 All quotations are estimates based on availability at the time of preparation.

4.2 A booking is only confirmed once:

  • The Client has electronically accepted the itinerary and these Terms via Lato (or similar system); and

  • The required travel deposit has been received.

4.3 Electronic acceptance constitutes legally binding consent.

 

5. PAYMENTS

5.1 Currency

  • Design Fee: Payable in EUR

  • Travel Price: Payable in South African Rand (ZAR)

  • All bank charges and exchange differences are for the Client’s account.

5.2 Payment Structure

  • 50% deposit of the Travel Price due upon booking confirmation

  • 50% balance due no later than 60 days before departure

5.3 Failure to pay timeously may result in cancellation by suppliers and loss of all monies paid.

 

6. PRICES & EXCHANGE RATES

All travel prices are quoted in ZAR. The Client bears all foreign exchange risks. Once full payment is received, prices are fixed, subject to supplier statutory increases or fuel surcharges.

 

7. CANCELLATIONS BY THE CLIENT

7.1 The Design Fee is always non-refundable.
7.2 25% of the Travel Price (portion of the deposit) is non-refundable under all circumstances.
7.3 The remainder of cancellation penalties are as follows unless a supplier imposes stricter terms:

Standard Cancellation Penalties:

  • More than 8 weeks before departure: 25% non-refundable deposit forfeited

  • 8 weeks or less: 50% of the total Travel Price

  • 6 weeks or less: 65% of the total Travel Price

  • 4 weeks or less: 80% of the total Travel Price

  • 2 weeks or less: 100% of the total Travel Price

7.4 Supplier-specific cancellation policies will apply where stricter.

7.5 Professional fees and administrative charges are non-refundable.

 

8. CHANGES & AMENDMENTS

Any amendments are subject to supplier approval and may carry additional charges. Administrative amendment fees may be levied.

 

9. FLIGHTS & TRANSPORT

9.1 Into The Sunshine does not book or ticket flights unless explicitly stated.

9.2 All flight bookings remain the sole responsibility of the Client.

9.3 Into The Sunshine accepts no liability for:

  • Flight delays

  • Cancellations

  • Missed connections

  • Overbooking

  • Airline insolvency

10. ACTIVITIES, ADVENTURE & WILDLIFE

10.1 Participation in all activities is at the Client’s own risk.

10.2 Certain activities carry inherent risks including wildlife encounters, water activities and adventure sports.

10.3 The Client accepts full responsibility for physical fitness and medical suitability.

 

11. MINOR CHILDREN

11.1 Parents or legal guardians confirm full legal authority to engage on behalf of minors.

11.2 Parents assume all risks relating to minor participation.

11.3 The Client indemnifies and holds Into The Sunshine harmless for any loss, injury, illness or death of minors.

 

12. MEDICAL & TRAVEL INSURANCE

12.1 Adequate comprehensive travel insurance is mandatory.

12.2 The Client remains solely responsible for:

  • Medical costs

  • Hospitalisation

  • Evacuation

  • Repatriation

  • Quarantine

  • Trip interruption

12.3 Failure to obtain insurance is at the Client’s sole risk.

 

13. COMMUNICABLE DISEASES & HEALTH RISKS

Into The Sunshine accepts no liability for any illness, epidemic, pandemic, quarantine measures, government travel restrictions or health-related losses, whether foreseeable or not.

 

14. LIMITATION OF LIABILITY & INDEMNITY

14.1 Into The Sunshine acts as an intermediary and cannot be held liable for the acts or omissions of third-party suppliers.

14.2 The Tour Broker maintains adequate Public Liability and Professional Indemnity Insurance with a registered South African insurer for the purpose of financial protection.

14.3 The Tour Broker is insured for financial protection through SATIB Insurance Brokers. Any claims relating to liability or professional services must be directed to SATIB at contact@satib.co.za.

14.4 Liability shall, in all circumstances, be limited to the extent permissible under South African law and restricted to the limits and scope of cover provided by the Tour Broker’s insurance policies.

14.5 Under no circumstances shall the Tour Broker be liable for:

  • Indirect, consequential, or punitive damages

  • Loss of enjoyment or emotional distress

  • Airline or transport-related issues

  • Supplier insolvency

  • Any illness, injury, pandemic-related restriction, or quarantine requirement

14.6 The Client indemnifies the Tour Broker against all claims arising from the Client’s actions or omissions, including those involving minors.

 

15. DATA PROTECTION & CYBER

15.1 The Client consents to communication via:

  • Email

  • WhatsApp

  • Online booking systems

  • Messaging platforms

15.2 Into The Sunshine shall not be liable for:

  • Cyber attacks

  • Data breaches

  • Platform outages

  • Third-party system failures

15.3 Personal information is processed in accordance with POPIA and applicable GDPR principles.

 

16. USE OF IMAGE & REVIEWS

16.1 With prior consent, Into The Sunshine may use images and testimonials for marketing.

16.2 Reviews may be published automatically via review platforms.

 

17. FORCE MAJEURE

Neither party shall be liable for non-performance due to events beyond reasonable control including natural disasters, war, pandemics, strikes or governmental action.

 

18. JURISDICTION & GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa. All disputes shall be subject to the exclusive jurisdiction of South African courts.

 

19. AMENDMENTS & SEVERABILITY

No amendment shall be valid unless in writing. If any clause is held invalid, the remaining clauses remain fully enforceable.

 

20. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties and replace all prior communications, representations or agreements.